Easy Strategies to Improve Customer Service & Retention

It’s easy to get stuck in the cycle of thinking the key to growth is to always…


7 Pro Tips to Stay Out of the Spam Box with Email Marketing

Picture this, you spend weeks crafting the perfect email automation campaign…


NLP Chatbots: The Most Intelligent Content Marketing Tool

Chatbots continue to remain as the most prominent industry buzzword for some…


60 Trends and Stats That Define the Future of Ecommerce

Are you contemplating of starting own business or exploring ways to stay on top…


With Social Care, No Response is the Worst Response

Author: Seleah Gardiner / Source: Business 2 Community


3 Steps to Proving the Business Value of Social Customer Service

Author: Sarah Dawley / Source: Hootsuite Social Media Management…


Social Media and Customer Service:: A #CMWorld Chat with Amanda Changuris

Author: Monina Wagner / Source: contentmarketingworld.com