Easy Strategies to Improve Customer Service & Retention
It’s easy to get stuck in the cycle of thinking the key to growth is to always be bringing in ...
Tag: customer service
7 Pro Tips to Stay Out of the Spam Box with Email Marketing
Picture this, you spend weeks crafting the perfect email automation campaign for your different segments. You finally hit “Publish” and ...
NLP Chatbots: The Most Intelligent Content Marketing Tool
Chatbots continue to remain as the most prominent industry buzzword for some time now. Chatbots are credited to have the ...
60 Trends and Stats That Define the Future of Ecommerce
Are you contemplating of starting own business or exploring ways to stay on top amid competition? Then mastering the ins ...
With Social Care, No Response is the Worst Response
New York Times best-selling internet entrepreneur, Jay Baer calls social customer service a “spectator sport.” That’s because, on social media, ...
Your Customer Service Team Should Be in Every Strategy Meeting
Customer service interactions are some of the most loaded for a business. Because of the hypercompetitiveness of the product market, ...
Your Customer Service Team Should Be in Every Strategy Meeting
Customer service interactions are some of the most loaded for a business. Because of the hypercompetitiveness of the product market, ...
3 Steps to Proving the Business Value of Social Customer Service
For example, you may want to: Improve your customer satisfaction or net promoter score (NPS) Improve your first response time ...
6 Rules for Meeting Millennial Customer Service Expectations
And phone capabilities, if you're into that sort of thing. The report also indicated that 52 percent of millennials actively ...
Social Media and Customer Service:: A #CMWorld Chat with Amanda Changuris
. Amanda Changuris took to the #CMWorld community, making her case for customer service teams to handle brand social media ...