If you’re having trouble getting your local business’ website to show up in the Google local 3-pack or local search results in general, you’re not alone. The first page of Google’s search results seems to have gotten smaller over the years – the top and bottom of the page are often filled with ads, the local 7-pack was trimmed to a slim 3-pack, and online directories often take up the rest of page one. There is very little room for small local businesses to rank on the first page of Google.
To make matters worse, Google has a local “filter” that can strike a business, causing their listing to drop out of local search results for seemingly no reason – often, literally, overnight. Google’s local filter has been around for a while, but it became more noticeable after the Possum algorithm update, which began filtering out even more businesses from local search results.
If you think about it, this filter is not much different than websites ranking organically in search results: In an ideal world, the best sites win the top spots. However, the Google filter can have a significantly negative impact on local businesses that often rely on showing up in local search results to get customers to their doors.
What causes a business to get filtered?
Just like the multitude of factors that go into ranking high organically, there are a variety of factors that go into ranking in the local 3-pack and the Local Finder.
Here are a few situations that might cause you to get filtered and what you can do if that happens.
Proximity matters
With mobile search becoming more and more popular, Google takes into consideration where the mobile searcher is physically located when they’re performing a search. This means that local search results can also depend on where the business is physically located when the search is being done.
A few years ago, if your business wasn’t located in the large city in your area, you were at a significant disadvantage. It was difficult to rank when someone searched for “business category + large city” – simply because your business wasn’t physically located in the “large city.” Things have changed slightly in your favor – which is great for all the businesses who have a physical address in the suburbs.
According to Ben Fisher, Co-Founder of SteadyDemand.com and a Google Top Contributor, “Proximity and Google My Business data play an important role in the Possum filter. Before the Hawk Update, this was exaggerated and now the radius has been greatly reduced.” This means there’s hope for you to show up in the local search results – even if your business isn’t located in a big city.
Google My Business categories
When you’re selecting a Google My Business category for your listing, select the most specific category that’s appropriate for your business.
However, if you see a competitor is outranking you, find out what category they are using and select the same category for your business (but only if it makes sense.) Then look at all the other things they are doing online to increase their organic ranking and emulate and outdo them.
If your category selections don’t work, it’s possible you’ve selected too many categories. Too many categories can confuse Google to the point where it’s not sure what your company’s specialty is. Try deleting some of the less-specific categories and see if that helps you show up.
Your physical address
If you can help it, don’t have the same physical address as your competitors. Yes, this means if you’re located in an office building (or worse, a “virtual office” or a UPS Store address) and competing companies are also in your building, your listing may not show up in local search results.
When it comes to sharing an address with a competitor, Ben Fisher recommends, “Ensure that you do not have the same primary category as your competitor if you are in the same building. Their listing may have more trust by Google and you would have a higher chance of being filtered.”
Also, many people think that simply adding a suite number to your address will differentiate your address enough from a competitor at the same location — it won’t. This is one of the biggest myths in local SEO. According to Fisher, “Google doesn’t factor in suite numbers.“
Additionally, if competing businesses are located physically close to you, that, too, can impact whether you show up in local search results. So if you have a competitor a block or two down from your company, that can lead to one of you being filtered.
Practitioners
If you’re a doctor, attorney, accountant or are in some other industry with multiple professionals working in the same office location, Google may filter out some of your practitioners’ listings. Why? Google doesn’t want one business dominating the first page of Google local…
